Shipping Policy

After receiving your order confirmation email, all orders are processed within 5 to 7 business days (excluding weekends and holidays). You will receive another notification once your order has shipped. Please note that processing times may be extended during high-volume periods or due to postal service issues outside of our control.

Shipping charges for your order will be calculated and displayed at checkout.

While we offer shipping rates based on location, some areas may not be feasible for us to serve. If we are unable to ship to your address, we will contact you with alternative options.

Local delivery is available within Calgary (city limits) or High Prairie for a flat rate. Deliveries are made Tuesday through Thursday between 10:00 AM and 8:00 PM. You will be notified via email once your order has been delivered.

Free pick up is available at three locations:

Once an order has been shipped and is in the possession of the courier, Grounded Grains is not responsible for delays caused by weather, customs, strikes, or other courier-related issues. While we understand these delays can be frustrating, they are beyond our control.

Because of this, orders cannot be canceled or refunded once they have been shipped, even if they are delayed in transit. We will, however, do everything possible to support you in tracking your package and working with the courier to resolve delivery issues.

When your order ships, you will receive an email notification with a tracking number. Please allow up to 48 hours for tracking information to update.

If you have not received your order within 15 days of receiving your shipping confirmation email, please contact us at groundedgrainstonemill@gmail.com with your name and order number.

We do not currently ship to P.O. boxes. Please contact us directly for more information.

If a delivery attempt is unsuccessful and your order is returned to our facility, we will contact you to arrange redelivery. Please note:

• Reshipping costs are the responsibility of the customer.
• Our flat rate does not apply to reshipments.
• If you choose to cancel your order instead, the original shipping fees will be deducted from your refund.

For food safety reasons, we do not accept returns or offer refunds on any opened products. Unopened products may be returned within 14 days of delivery, provided they are in their original condition and packaging. Please see our Refund Policy for full details.

If your order arrives damaged, please email us at groundedgrainstonemill@gmail.com with your order number and a photo of the damage. We review these cases individually and will work with you toward a satisfactory resolution.

For any further questions or concerns, please contact us at groundedgrainstonemill@gmail.com