Refund Policy
At Grounded Grain Stone Mill every batch is freshly milled to order. Because of the perishable nature of our products, we maintain the following return and refund guidelines to ensure quality and safety for all customers.
Product Quality
We take great care in producing high-quality, fresh flour. However, we do not guarantee that products, services, or materials purchased will meet individual expectations or preferences.
Returns & Food Safety
For food safety reasons, we do not accept returns or offer refunds on any opened products.
Damaged or Compromised Shipments
If your order arrives damaged or appears to have been opened during shipping, please contact us within 7 days of delivery at groundedgrainstonemill@gmail.com with photos of the package and contents. We will gladly send a replacement at no additional cost.
Shipping Issues
Shipping fees are non-refundable.
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivery but you have not received your package, please contact your local postal service.
Unsealed or Tampered Products
If you receive a product that appears to have been tampered with or the seal has been broken prior to delivery, do not consume the product. Contact us immediately at groundedgrainstonemill@gmail.com with photos and we will work to resolve the issue promptly.
Contact Us
For any questions or concerns regarding your order, please reach out to us at:
groundedgrainstonemill@gmail.com
We are committed to ensuring you have a positive experience with Grounded Grain Stone Mill.