Privacy Policy
Grounded Grain Stone Mill ("we", "us", or "our") operates the website www.groundedgrainstonemill.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
What is Personal Information?
"Personal information" means any information about an identifiable individual. This does not include anonymized or de-identified data.
Information We Collect
Information You Provide Directly
We collect information you provide when you:
- Make a purchase
- Contact us
- Sign up for communications
This may include:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely by third-party providers)
Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Time zone
- Pages visited and interactions
- Cookies and tracking data
Order and Transaction Information
When you place an order, we collect:
- Order details (products purchased, preferences)
- Payment confirmations
- Shipping and delivery details
How We Use Your Personal Information
We use your information for the following purposes:
To Provide Our Services
- Process and fulfill orders
- Arrange shipping and delivery
- Provide invoices and confirmations
- Manage returns or exchanges
Customer Support and Communication
- Respond to inquiries
- Provide updates about your order
- Maintain our relationship with you
Improve Our Website and Services
- Analyze usage and trends
- Enhance user experience
- Personalize content
Marketing and Promotions
- Send emails or updates (only with your consent where required)
- Provide relevant offers or product information
You may opt out of marketing communications at any time.
Security and Fraud Prevention
- Detect and prevent fraud
- Protect our business and customers
- Maintain the integrity of our Site
Legal Compliance
- Comply with applicable laws and regulations
- Respond to lawful requests
Food and Health Disclaimer
Grounded Grain Stone Mill does not use personal information to make medical, nutritional, or dietary assessments. Any information collected is used solely to provide products and services and is not intended as health advice.
Sharing Your Personal Information
We may share your personal information with trusted third parties, including:
- Payment processors
- E-commerce platforms (e.g., Shopify or similar providers)
- Shipping and fulfillment partners
- Analytics and marketing service providers
These parties only use your information as necessary to provide services on our behalf.
We do not sell your personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve the Site
- Understand user behavior
- Provide a personalized experience
You can manage or disable cookies through your browser settings.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Children's Privacy
Our Site is not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from children.
Data Security and Retention
We implement reasonable safeguards to protect your personal information. However, no method of transmission over the Internet is completely secure.
We retain personal information only as long as necessary for:
- Fulfilling the purposes outlined in this policy
- Legal and regulatory requirements
- Resolving disputes
Your Rights (Canada)
Under Canadian privacy laws, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent (subject to legal or contractual restrictions)
To exercise your rights, contact us using the information above.
International Data Transfers
Your information may be processed or stored outside of Canada. In such cases, it may be subject to the laws of those jurisdictions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Consent
By using our Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Last updated: May 1, 2026